Q. Do you ship internationally?
A. Yes. Please inquire about shipping rates prior to ordering, as these rates may be considerably higher than US domestic shipping rates. Please see our S&H page here.
Q. Are your products returnable or exchangeable?
A. No. We are sorry, but due to the nature of our products and the potential for tampering with opened bottles of fragrances, from a hygienic perspective alone we cannot accept returns or exchanges, or issue refunds.
Please see our Shipping & Handling page for more details.
Q. How can I contact TWIS?
The best and quickest way to contact us is via email at info@TheWorldInScents.com. We handle 99% of product and service questions via email on a timely basis.
However, we can be reached via phone at (732) 419-3540. Our customer service machine will answer, but it is monitored only once daily. Thus, it may take us some time to return your call. You will get a much quicker response if you email us, as we monitor our email more frequently.
Our mailing address is:
The World In Scents, LLC, PO Box 2385, Princeton, NJ 08543
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