Shipping & Handling
FREE USPS Domestic Shipping for orders over $300 (lower 48)
$7.95 shipping charge for domestic orders less than $300 (lower 48)
Orders over $250 will be shipped with SIGNATURE REQUIRED.
You will receive your order confirmation and shipping/tracking information via email.
All orders are guaranteed to be shipped within 3 business days, but we try to ship within 1 business day. Does not include Special Orders or during TWIS vacation periods.
Transportation and delivery is the responsibility of the carrier. TWIS is not responsible for any delays or problems with delivery of our products after they are released to the carrier. Any shipping claims should be directed to the carrier.
Acceptance of delivery is your responsibility. TWIS will not issue any credits, exchanges or refunds for products that are returned to us due to you refusing delivery in any fashion, or for any other reasons that are beyond our control.
HANDLING - WHITE GLOVE SERVICE!
After we receive your payment, a trained chemist at TWIS will freshly decant your product(s) into the appropriate container(s) using calibrated laboratory instruments.
When possible, we ship our ASAQ products in authentic logo bottles. However, depending on availability, 1/2 tola and 1/4 tola products may ship in bottles like those shown in the photo below. Each non-logo 1/2 tola and 1/4 tola bottle will be labeled, placed into a small re-sealable plastic bag, then placed into a small white sateen-lined black cardboard box with clear display window, as shown below.
ALL 3 ml and 6 ml shipments of TWIS brand perfume oils will be shipped in the same bottle as below unless option for a TWIS Crystal Bottle are selected.
IMPORTANT NOTE: Photos on main product pages are for display purposes only. Unless specifically stated in an item description, you will receive the bottles and/or vials as depicted on this S&H page appropriate for the products you order. Please see our FAQ for more information.
Exotic Collection items will be shipped in the original boxes and packaging that were shipped to us from Abdul Samad Al Qurashi, as shown in photo(s) in the appropriate item description(s). NOTE: These items are typically NOT factory-sealed in cellophane.